Razortrim Studio – Privacy Policy
Last Updated: 6 January 2026
Razortrim Studio (“we”, “us”, “our”) operates the Razortrim mobile application (the “App”). This Privacy Policy explains how we collect, use, share, and protect personal information when you use the App.
By using the App, you agree to this Privacy Policy.
1. Who We Are (Controller)
Razortrim Studio
Address: 991 Tyburn Rd, Birmingham, B24 0TJ, United Kingdom
Email: razwansam@gmail.com
Phone: +44 7491 994874
If you have any questions about this Privacy Policy or your rights, contact us using the details above.
2. Age Eligibility (13+)
The App is intended for users aged 13 and older. Users under the age of 13 are not permitted to create an account or use the App.We do not knowingly collect personal data from children under 13. If we learn we have collected personal data from a child under 13, we will delete it promptly.
3. Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties (where applicable).
3.1 Information you provide
When you create an account or use the App, we may collect:
- Account details: name, email address, phone number
- Profile details: avatar, preferences (optional)
- Authentication details: handled securely via Supabase (we do not store your passwords in plain text)
- Booking details: service selected, date/time, barber, notes you add, booking history, haircut photos
- Loyalty data (if enabled): points, rewards, tier status, transaction history within the loyalty programme
- Customer support: messages you send to us and related details needed to help you
3.2 Payment information
If payments are enabled, payments are processed by third-party payment processors.
We do not store full card details on our servers.
Payment processors may collect and process payment information to complete transactions.
3.3 Information collected automatically
When you use the App, we may collect:
Device and app data: device type, operating system version, app version, device identifiers (as provided by your device), language settings
Log and usage data: IP address, access times, crash logs, feature usage and interactions, performance diagnostics
Location data (optional): approximate or precise location only if you grant permission, to support location-based features (e.g., finding nearby services)
4. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide the core booking functionality (book, reschedule, cancel)
- Send booking confirmations, reminders, and service updates (email/SMS/push, as applicable)
- Operate and improve the App (performance, reliability, troubleshooting)
- Maintain security, prevent fraud/abuse, and protect users and our services
- Manage loyalty features (if enabled)
- Provide customer support and respond to your requests
- Comply with legal obligations and enforce our terms
Marketing
We may send promotional messages only where permitted and/or with your consent (depending on the channel and applicable law). You can opt out at any time using the unsubscribe link (where available) or by contacting us at razwansam@gmail.com.We do not sell your personal data.
5. Legal Basis for Processing (UK GDPR / EU GDPR)
Where applicable, we process personal data under these legal bases:
Contract: to provide the App services you request (account, bookings, loyalty)Legitimate interests: to keep the App secure, prevent fraud, improve reliability and user experience
Consent: for optional features (e.g., location permission) and certain marketing communications
Legal obligation: to meet legal or regulatory requirements
6. How We Share Information
We share personal data only as needed to operate the App, provide services, or meet legal requirements.
6.1 Service providers (processors)
We may share data with trusted providers, including:
Supabase (database, authentication)
Brevo (email delivery)Payment processors (to process transactions, if enabled)
These providers are authorised to process personal data only as necessary to provide services to us and are required to protect it.
6.2 Legal and safety
We may disclose information if required to do so by law, court order, or to protect rights, safety, and security of users, the public, or our services.
6.3 Business transfers
If we are involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate protections.
6.4 With your consent
We may share information with third parties when you explicitly consent.
7. Data Storage, Security, and Encryption
We store and process personal data using secure cloud infrastructure (including Supabase). We use reasonable technical and organisational measures designed to protect personal data, including:Encryption in transit (TLS/SSL)
Encryption at rest (where supported by our providers)
Access controls and least-privilege practices
Monitoring, logging, and security updates
No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal data only as long as necessary to:
Provide the App and its features,
Meet legal obligations,
Resolve disputes,
Enforce agreements.
If you delete your account, we will delete or anonymise your personal data within 30 days, unless we must retain certain information for legal, tax, fraud prevention, or security purposes.
9. Your Rights
Depending on your location and applicable laws (including UK GDPR / EU GDPR and, where applicable, CCPA), you may have the right to:
Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)Restrict or object to processing
Data portability
Withdraw consent (where processing is based on consent)To exercise these rights, contact: razwansam@gmail.com
We aim to respond within 30 days.
10. Account Deletion (Clear Instructions)
You can delete your account and associated personal data at any time by:
In the App: Profile → Settings → Delete Account
or
Emailing: razwansam@gmail.com from the email address linked to your account
Once requested, your account and personal data will be permanently deleted within 30 days, unless retention is required by law.
11. International Data Transfers
Your data is primarily stored in the European Economic Area / United Kingdom. If we transfer data outside these regions, we use appropriate safeguards (such as contractual protections) to comply with applicable data protection laws.
12. Third-Party Services and Links
The App may link to third-party services. Their privacy practices are governed by their own policies.
Third-party services we may use include:
Supabase: https://supabase.com/privacy
Brevo: https://www.brevo.com/legal/privacypolicy/
Google Sign-In: https://policies.google.com/privacy
Apple Sign-In / Apple Privacy: https://www.apple.com/privacy/
13. Google Play Data Safety (Summary)For transparency:
Data is processed to provide core app functionality (account, bookings, notifications, loyalty if enabled).Data may be shared with service providers required to operate the App (e.g., authentication, email delivery, payments).We use encryption in transit and apply security controls to protect user data.
Users can request deletion of their data (see Section 10).We do not sell personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the “Last Updated” date and, where appropriate, notify you in the App.
15. Contact Us
If you have questions, requests, or complaints about privacy, contact:
razwansam@gmail.com
Razortrim Studio,
991 Tyburn Rd,
Birmingham,
B24 0TJ,
United Kingdom
+44 7491 994874
